Sigenergy Wifi Reconnect

No Data on Your mySigen Portal?

If you’re not seeing any data on your mySigen monitoring portal, it usually means your Sigenergy inverter has disconnected from your Wi-Fi network.

Don’t panic — your system is still producing and storing energy. It simply isn’t sending data to the monitoring portal.

Your Sigenergy system may disconnect from Wi-Fi if you’ve recently:

  • Changed internet providers
  • Updated your modem or router
  • Changed your Wi-Fi password
  • Added or changed a Wi-Fi extender
  • Experienced a power outage or blackout

Reconnecting your SigenStor Energy Controller to Wi-Fi is simple and can be done at home without needing professional assistance.

How to Reconnect Your Sigenergy System to Wi-Fi

  1. Check Wi-Fi Availability Near the SigenStorOn your smartphone, open Settings → Wi-Fi and confirm your home network appears in the list.
    If it doesn’t, your modem or Wi-Fi network may have an issue that needs fixing before proceeding.
  2. Restart Your Sigenergy InverterRestarting will activate the inverter’s hotspot, allowing you to reconnect it to Wi-Fi.a. Turn off the AC switch
    Inside the Sigenergy Gateway, locate the switch labelled “Inverter Supply” and flip it to the OFF position.b. Turn off the DC switch
    Remove the cover on the left side of the inverter by lifting it upwards. Inside, locate the labelled DC switch and turn it OFF.c. Restart the system
    Wait a few minutes for the inverter to power down completely.
    Then turn the DC switch ON, followed by the AC/Inverter Supply switch ON.
    After a short wait, the inverter will power up and activate its hotspot.
  3. Open the mySigen AppLaunch the mySigen app on your smartphone.
  4. Go to SettingsTap Settings in the bottom-right corner.
  5.  Open Network ConfigurationUnder More Settings, select Connectivity to open the network configuration screen.
  6. Begin the Connection ProcessTap Next to continue.
  7. Scan the QR CodeUse your phone’s camera to scan the QR code located inside the inverter cover (beside the DC switch).
  8. Connect to the Inverter HotspotWhen prompted, select “No, I want to connect device hotspot.”
    Tap Next, then Connect when the pop-up appears.
  9. Choose Your Home Wi-FiThe app will display nearby Wi-Fi networks. Select your home Wi-Fi network from the list.
  10. Enter Your Wi-Fi PasswordType in your Wi-Fi password and tap Join.
  11. Confirm ConnectionOnce connected, a tick mark will appear next to your network name — confirming your inverter is now online.
  12. Tap Finished to complete the process.

Further Support

If you’re still experiencing issues and your Sigenergy inverter was installed by Better Volt, our team is here to help.